Pet Sitting Requirements

Every animal and every environment is unique to your own personal situation. No two routines are ever the same; therefore, it is a policy at VIP to set up a one-on-one visit with your sitter before your leave. A consultation is scheduled and lasts around 30 minutes.

The primary purpose of this meeting is to acquaint your animals with the sitter. Good synergy between pet and sitter ensures a happy, trusting relationship that will give you peace of mind during your absence.

We will also fill out our service form that outlines such things as feeding schedules, when and amount of food, location of food, bowls, treats, emergency contacts, veterinarian, location and phone number, medications needed, etc. The sitter will familiarize his/her self with your home and discuss any other services you might want: mail pick up, trash cans put out for collection, lights turned on and off, blinds/drapes adjusted, plants watered, and so on. This visit will also be your opportunity to ask other questions that have not already been answered about our routine, policies, charges or any other requests you might have.

An authorization and release form must be signed and dated for our records as well. For you convenience you can view and/or fill out his form on-line (forms link here) and either email, mail or fax it to us prior to our initial consult or wait until the face-to-face meeting.

It is company policy to get 2 keys to your home, one for back up, at this time. If the sitter has to return to pick up the keys, a trip fee will apply or you may mail the keys to VIP, but the keys must reach us at least 5 days before your start date.

For a new client, one half (1/2) of the full payment is due at the consultation and the balance must be left in a pre-arranged spot in your home. Other arrangements can be made but must be accepted by VIP. A cancellation fee of $35.00 within 48 hours or less will be charged on all bookings.

A holiday surcharge is levied for New Years Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. The amount is an additional $10.00. Cancellation of a holiday booking within four (4) weeks is $50.00. One half (1/2) of the holiday fee is due in advance, no exceptions.

Total overnight fees for a holiday are due in full four (4) weeks prior to commencement and ARE NOT refundable if cancelled (some exceptions may apply).